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This summary is provided for convenience only; the sections below are the binding terms.
These Terms and Conditions (the “Terms”) constitute a legally binding agreement between the user of the service (“you”) and ROOTCAUSE S.R.L., a limited liability company incorporated under the laws of Romania, with registered office in Brașov, Romania, registered with the Trade Registry under no. J8/1028/2021, fiscal code (CUI) 44063736 (the “Company”). Contact: engram@rootcause.ro.
“Engram” or the “Service” means the memory service operated by the Company at engram.rootcause.ro, including its console, connectors, and associated tooling. By creating an account or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and that you have read the Privacy Policy. If you do not agree, you must not use the Service. You must be at least 16 years old to use the Service.
The Service builds and maintains a private knowledge store (a “brain”) from sources you connect, and makes it available to AI assistants of your choosing.
The Service is currently provided free of charge. The Company reserves the right to introduce paid plans or usage limits in the future. Any such change will be communicated in advance, and no fees will be charged without your explicit agreement. Present availability free of charge does not constitute a commitment to provide the Service free of charge indefinitely.
Subject to these Terms, the Company grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service for your own purposes. You shall not resell or redistribute the Service, misrepresent its origin, attempt to access data belonging to other accounts, interfere with its operation, or use it in violation of applicable law.
You retain all rights in the memories, documents, and other data you store through the Service (“User Content”). The Company claims no ownership of User Content. Depending on the storage mode you select for each brain, User Content is stored either in an isolated, per-account space on the Company's infrastructure (Cloud Hosted) or on your own device (Locally stored, in which case only anonymized structural metadata reaches the Company's servers).
The Company does not use User Content to train machine-learning models, does not sell it, and does not disclose it to third parties except as required to operate the Service or as required by law. Support access to an account takes place only with your explicit, per-request consent.
You may export your User Content or delete your account at any time through the console. Deleted memories cease to be available immediately and are permanently erased within ninety (90) days.
4.1 Personal data about others. User Content will often include personal data about third parties (colleagues, clients, contacts). You warrant that you have a lawful basis for storing and processing such data through the Service, and that where the data belongs to your employer or organisation, your use complies with its policies. The setup flow allows you to exclude private or off-limits sources, people, and topics — you are responsible for scoping what the Service reads.
4.2 Processing on your instructions. For Cloud Hosted brains, the Company processes User Content solely on your documented instructions and only to operate the Service; engages only the sub-processors listed in the Privacy Policy; applies the security measures described on the security page (including encryption at rest); assists with data-subject requests through the export and deletion functions; and deletes User Content upon account deletion as set out above.
All intellectual property rights in and to the Service — including, without limitation, its software, design, user interface, skills, prompts, documentation, and the underlying ideas, concepts, methods, processes, and mechanisms by which the Service builds, maintains, and retrieves memory — are and shall remain the exclusive property of the Company and its licensors. Except for the limited license in Section 3, nothing in these Terms and no use of the Service shall be construed as transferring, assigning, or licensing any such rights to you.
6.1 Feedback. If you provide the Company with suggestions, ideas, requests, corrections, or other feedback relating to the Service (“Feedback”), you hereby assign to the Company, to the maximum extent permitted by law, all rights in such Feedback, and the Company may use it for any purpose, without restriction, attribution, or compensation.
6.2 Non-assertion; waiver. You acknowledge and agree that your use of the Service, your User Content, your Feedback, and any usage signals derived from your account confer upon you no ownership interest in the Service and no claim — present or future — to compensation, attribution, or rights of any kind in respect of any feature, mechanism, product, or service the Company develops, including where such development resembles your Feedback or patterns derived from your use. To the maximum extent permitted by applicable law, you irrevocably waive any such claims against the Company.
For clarity: this Section concerns claims against the Company. It does not restrict your independent right to develop your own software.
The Service maintains a per-account activity ledger (the “what Engram has done for you” dashboard), which remains within your account. Separately, anonymous, content-free improvement signals — comprising a generalized role category and a generic problem description, with your identity irreversibly hashed, and never including User Content, names, or figures — are collected by default to improve the Service. You may disable these signals at any time in Settings.
8.1 Termination. You may stop using the Service and delete your account at any time. The Company may suspend or terminate accounts that materially breach these Terms. Upon deletion of your account, your User Content is deleted in accordance with Section 4.
8.2 Survival. Sections 5 (Intellectual Property), 6 (Feedback; Waiver of Claims), 10 (Warranties; Liability), and 11 (Governing Law) survive termination of these Terms and deletion of your account, without limitation in time.
8.3 Data retained after deletion. Following deletion of your account, the Company retains only the following record, and nothing else: (i) the email address associated with the account, (ii) the version(s) of these Terms you accepted, and (iii) the date and time of each acceptance. This record is kept solely as evidence of this agreement — including the provisions that survive under Section 8.2 — as permitted by applicable data-protection law for the establishment, exercise, or defense of legal claims. It is stored separately from all product data and is not used for any other purpose.
The Company may modify, suspend, or discontinue the Service or any part of it. In the event of discontinuation, you will be afforded a reasonable period to export your User Content.
The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied. Outputs of the Service may be incomplete or inaccurate; you are responsible for verifying material information before relying on it. To the maximum extent permitted by law, the Company's aggregate liability arising out of or in connection with these Terms or the Service shall not exceed the greater of the amounts paid by you to the Company in the twelve (12) months preceding the claim, or EUR 50. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, nor your mandatory rights as a consumer in the European Union.
These Terms are governed by the laws of Romania. Any dispute arising out of or in connection with these Terms shall be submitted to the competent courts of Romania. If you are a consumer residing in the European Union, you additionally retain any mandatory protections of the law of your country of residence and may use the European Commission's Online Dispute Resolution platform.
The Company may amend these Terms. Amendments are identified by the version number displayed above. Continued use of the console requires acceptance of the current version; you will be prompted to review and accept before continuing. Each acceptance is recorded with its version and timestamp, as described in Section 8.3.
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